Adventures in Technology for Utilities: Metering Billing CRM/CIS Americas


Tim J. Smith, PhD
Founder and CEO, Wiglaf Pricing

Published May 14, 2003

At the Spintelligent Metering, Billing, CRM/CIS Americas conference held in Chicago, IL during May 2003, over 450 registered attendees were treated to excellent presentations and exhibits. The event was sponsored by Elester, Excelergy, Itron, Kema, and Olameter.

Representatives from the gas, electric, and water utilities mingled with a number of technology firms and industry consultants. Between presentations, most of the exhibitors received significant traffic from interested prospects.

The centerpiece of the conference was its presentations. Researchers, utility executives, and industry vendors presented on topics varying from the market penetration of new technologies, technological evolutions, industry regulation, and business opportunities in energy management, metering, and billing.

Because the presentations and conversations were far above average, the current issue of the Wiglaf Journal is publishing five articles of analysis and reviews. We have been careful to ensure the articles are approachable for a general business audience. To read the full stories, visit the Wiglaf Journal online at

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About The Author

Tim J. Smith, PhD, is the founder and CEO of Wiglaf Pricing, an Adjunct Professor of Marketing and Economics at DePaul University, and the author of Pricing Done Right (Wiley 2016) and Pricing Strategy (Cengage 2012). At Wiglaf Pricing, Tim leads client engagements. Smith’s popular business book, Pricing Done Right: The Pricing Framework Proven Successful by the World’s Most Profitable Companies, was noted by Dennis Stone, CEO of Overhead Door Corp, as "Essential reading… While many books cover the concepts of pricing, Pricing Done Right goes the additional step of applying the concepts in the real world." Tim’s textbook, Pricing Strategy: Setting Price Levels, Managing Price Discounts, & Establishing Price Structures, has been described by independent reviewers as “the most comprehensive pricing strategy book” on the market. As well as serving as the Academic Advisor to the Professional Pricing Society’s Certified Pricing Professional program, Tim is a member of the American Marketing Association and American Physical Society. He holds a BS in Physics and Chemistry from Southern Methodist University, a BA in Mathematics from Southern Methodist University, a PhD in Physical Chemistry from the University of Chicago, and an MBA with high honors in Strategy and Marketing from the University of Chicago GSB.