Posts by: Ingrid Wallace
And You Think Your Employees Aren’t Powerful? …It Only Takes One!
Like comparing apples and oranges? No, apples and employees! The employee that isn’t trained to exhibit excellent customer service skills or takes it upon him or herself to alienate customers is like the proverbial apple that “spoils the barrel”, creating an atmosphere that spawns negativity and steals from your bottom line. It only takes one employee to send your customers running away screaming to your nearest competitor, even in the world of electronic interactions.