Posts by: Tim J. Smith, PhD
In spurts and fits, industries change rapidly. The conversations and sessions at the recent Metering Billing CRM/CIS Americas 2004 organized by Spintelligent…
MoreThe Utilities Customer Information System (CIS) industry appeared to be in a funk at The Metering Billing CRM/CIS Americas 2004 Conference. In…
MoreSeveral speakers at The Metering Billing CRM/CIS Americas 2004 Conference had thoughts about the origin of the value in this industry, but…
MoreWhich drives revenue success, the ability to forge strong customer relationships or the ability to create a compelling products and services? Not…
MoreThe amount of data at our disposal can only be described as fantastic, increasing dramatically every day, as does the degree to…
MoreIt is a simple fact: different customers will place different values on your offering. Some will greatly value your product or service…
MoreIn an earlier edition of The Wiglaf Journal Bob Brill and Carmen Patti, of Patti and Brill LLC, discussed the key role…
MoreFor many executives, the question of sales channel selection and management is framed as a question of determining the best means to…
MoreSecuring initial investments for a new venture is an early hurdle for entrepreneurs. While most executives are delighted to receive a cash…
MoreIn partnerships with utilities, MeterSmart provides commercial and industrial (C&I) submetering solutions through hardware and services. Born out of a project in…
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