Posts by: Tim J. Smith, PhD
Executives favor using “Best Practices” when managing business activities. For the most part, these “Best Practices” enable businesses to deliver the optimal…
MoreCompetitive Advantages and Results from Implementing Researched Information Market segmentation in business markets is an underutilized tool. The subject of pricing readily…
MoreThe Metering Billing CRM/CIS Americas 2004 conference organized by Spintelligent was distinguished by a depth of information provided through speaker sessions, development…
MoreIn spurts and fits, industries change rapidly. The conversations and sessions at the recent Metering Billing CRM/CIS Americas 2004 organized by Spintelligent…
MoreThe Utilities Customer Information System (CIS) industry appeared to be in a funk at The Metering Billing CRM/CIS Americas 2004 Conference. In…
MoreSeveral speakers at The Metering Billing CRM/CIS Americas 2004 Conference had thoughts about the origin of the value in this industry, but…
MoreWhich drives revenue success, the ability to forge strong customer relationships or the ability to create a compelling products and services? Not…
MoreThe amount of data at our disposal can only be described as fantastic, increasing dramatically every day, as does the degree to…
MoreIt is a simple fact: different customers will place different values on your offering. Some will greatly value your product or service…
MoreIn an earlier edition of The Wiglaf Journal Bob Brill and Carmen Patti, of Patti and Brill LLC, discussed the key role…
More