Posts by: Tim J. Smith, PhD
IAR Systems, a Swedish company with operations in the US and around the globe, is providing products and services to make developing…
MoreGetting a handle on the customer moves to a new corporate hierarchy: The Chief Customer Officer, the outgrowth of “customer centric” initiatives.…
MoreVariances in fortune telling continue to be told. On one hand, Forester reports an 2.3% increase on IT spending during 2002 over…
MoreXML has been lauded as the language that will enable networked computing to become a full reality. It is the extensible mark…
MoreBusiness-to-Business companies are increasing their focus on repeat and referral business. In this final installment on driving repeat business, we will review…
MoreBusiness-to-Business companies are increasing their focus on repeat and referral business. While this may represent a sound strategy, talk is cheap but…
MoreBusiness-to-Business companies are increasing their focus on repeat and referral business. While this may represent a sound strategy, the bird’s eye view…
MoreBusiness-to-Business companies are increasing their focus on repeat and referral business. While this may represent a sound strategy, the devil is in…
MoreLather, Rinse, Repeat…Lather, Rinse, Repeat…Lather, Rinse, Repeat… We don’t just buy one bottle of shampoo in our lifetime. Likewise, we shouldn’t expect…
MoreFrom “Techno Message” to “Business Message”: Developing a Return-on-Investment Sales Tool Internally
“We can’t just state ‘our product will let you do more.’ Instead, we have to go the next step and say by…
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