“The future of retail is going to be voice shopping, or what’s called conversational commerce,” said Joe Feldman, senior managing director at Telsey Advisory Group. Los Angeles Times Google and Wal-Mart are both chasing e-commerce king Amazon.com Inc. This just fuels the race between Google Home and Amazon’s Alexa. All of this is cementing e-commerce’s…

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In The Future of Shopping, a 2011 article by Darrell Rigby—a partner in the Boston office of Bain & Company—sees retail today as part of a 50-year cycle. Rigby writes 150 years ago, the railroads promoted the growth of big cities and the rise of the department store. One hundred years ago, the automobile made possible the shopping center and 50 years ago, we saw the rise of the Big Box category killers.

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“It’s not that Penney has been sitting idly by. On the contrary, CEO Marvin Ellison has been moving quickly to try to keep Penney on track with moves such as bringing back appliances last year after 33 years, expanding the number of Sephora beauty shops within a Penney store, and introducing new plus-size apparel lines,”…

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Adrienne Hartman, Director of Ecommerce & Customer Insights at J.J. Keller & Associates talked about how B2B Ecommerce cannot be solved only by software alone. (I agree with her) She also talked about using Google Manufacturing Center. She encourages you to ask, “How well can buyers use your site?” It is clear that her words come from an employee of an organization with a strong culture.

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Alvarez says that if you have two or three mall anchors of tenants driving traffic, this affects the entire mall. This creates a domino effect that reached down into the community through the lowering of tax base. “One major trend that Retail Revolution (the book) points out is that retailers will reduce store count and also reduce the size of those locations as online commerce begins to satisfy more and more demand….”

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In the Heat of the Night … Plan and Frolic Set your goals, pursue them, measure attainment, imagine new horizons. Some risks are too big and should be avoided, others manageable with expected results, and then there are those you have no choice but to take. There is only so far that productivity improvements can…

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In a landmark case, the US Supreme Court removed a barrier to vertical price floors in a 5-4 ruling on Leegin v. PSKS on June 28th. While the court’s decision leaves room for future anti-competitive lawsuits and therefore ensures that case law will determine the legal framework for future decisions, it also opens the possibility…

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