Top 6 – January 2010
Published January 13, 2010
“The purpose of business is to create and keep a customer.” Peter Drucker, 1909-2005
- The relationship management continuum begins before the initial sale is made.
- Businesses that thrive will do so because they provide ever more value to their customers and nurture their customer relationships.
- “Efficiency is doing things right; effectiveness is doing the right things,” Peter Drucker
- In most cases, it is better to be a middling company in a profitable industry than a leading company in an unprofitable industry.
- If you don’t like the business you are in, change it.
- “Knowledge has to be improved, challenged, and increased constantly, or it vanishes,” Peter Drucker
About The Author
Tim J. Smith, PhD, is the founder and CEO of Wiglaf Pricing, an Adjunct Professor of Marketing and Economics at DePaul University, and the author of Pricing Done Right (Wiley 2016) and Pricing Strategy (Cengage 2012). At Wiglaf Pricing, Tim leads client engagements. Smith’s popular business book, Pricing Done Right: The Pricing Framework Proven Successful by the World’s Most Profitable Companies, was noted by Dennis Stone, CEO of Overhead Door Corp, as "Essential reading… While many books cover the concepts of pricing, Pricing Done Right goes the additional step of applying the concepts in the real world." Tim’s textbook, Pricing Strategy: Setting Price Levels, Managing Price Discounts, & Establishing Price Structures, has been described by independent reviewers as “the most comprehensive pricing strategy book” on the market. As well as serving as the Academic Advisor to the Professional Pricing Society’s Certified Pricing Professional program, Tim is a member of the American Marketing Association and American Physical Society. He holds a BS in Physics and Chemistry from Southern Methodist University, a BA in Mathematics from Southern Methodist University, a PhD in Physical Chemistry from the University of Chicago, and an MBA with high honors in Strategy and Marketing from the University of Chicago GSB.