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New Insight into Strategic Sales Force Hiring: Be Careful of Hiring “Stars”

By James T. Berger September 28, 2014

We all want to hire, or work on, talented teams. But how much time and resources should we devote to bringing in “star”-level talent?

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Top 6 – August 2014

By Tim J. Smith, PhD August 11, 2014

“If you know the enemy and know yourself, you need not fear the result of a hundred battles.” –Sun Tzu, The Art…

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Competitive Price Pressures? How to React and Why.

By Tim J. Smith, PhD August 11, 2014

In free markets, competition is the norm, not the exception, and that competition will limit your latitude for pricing. When competitors lower prices or new competition enters at a lower price, many a novice manager’s gut reaction is to lower prices—but the cost of price concessions may be higher than the cost of customer losses. Experience will temper these beginner instincts over time, but there must be easier and less costly ways to identify the proper reaction to competitive price moves… Enter the Strategic Pricing Reaction Matrix.

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Top 6 – July 2014

By Tim J. Smith, PhD July 7, 2014

“Do not do what someone else could do as well as you. Do not say, do not write what someone else could…

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Are Rebates and Customer Loyalty Programs Illegal? A Strategic and Legal Case Study of Intel and Eaton

By Tim J. Smith, PhD July 7, 2014

Rebates, discounts, and other forms of incentives are common parts of customer loyalty programs.   Done right, they improve the profitability of the…

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The Next-Best Alternative

By Anirban Sengupta July 7, 2014

Innovation is a great thing: it sparks our creativity, fills needs or streamlines our lives, and fuels our economy. But even the newest-to-the-world products and services face competition. We need to be able to gauge the market outlook for any of our potential offerings, from the most evolutionary to the most revolutionary…

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Marketing to Type-As: Thank You, Starbucks

By Mary DeBoni July 7, 2014

How can a marketing campaign cater to individual personality types while adding brand loyalty and increasing customer engagement? Take a look at how Starbucks is managing.

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Top 6 – June 2014

By Tim J. Smith, PhD June 9, 2014

Consistently profitable decision-making isn’t based on luck. It isn’t based on being or having the smartest person on your team, either. It’s…

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Getting Pricing Done with Robert Smith, Eastman Chemical Company

By Tim J. Smith, PhD June 9, 2014

How are leading companies getting pricing done? What kinds of challenges should the pricing function address? Who should be engaged, and with what sorts of tools and techniques? Find out more in this interview with an industry leader.

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Decoy Pricing Part 2: Profitable Implementation

By Anirban Sengupta June 9, 2014

We’ve explored what decoy pricing is and how to recognize it, now let’s get into how to do it profitably.

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