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Top 6 – March 2011

By Tim J. Smith, PhD March 2, 2011

It’s March. We all are Irish for a Day. Drink some Guinness. Enda Kenny needs the boost to the Irish economy. Good…

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Costs Are Up, Now To Sell the Price Increase

By Tim J. Smith, PhD March 2, 2011

Executives are living in a time of strong market disruptions that are driving costs up across industries. The recession already squeezed the potential for productivity gains to make up for the lost margins. Now, for many executives selling tangible goods, it is time to push the price lever up. How should they raise prices? Read for the two keys to raising prices successfully.

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Why focus on pricing?

By Tim J. Smith, PhD March 2, 2011

The chances are high there is very little left you can do to cut more costs and drive worker productivity. We must turn our focus towards increasing revenue in order to improve profitability. The only realistic way we can increase our price is to do so by driving our “average price” up. In other words, by selling more of the products and services our customers’ value and making sure we are priced as high as our next best competitor plus or minus the added value we bring. This article takes you through why pricing is your next most important area for focus and provides a glimpse into what we mean by raising price.

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Infographic: How Netflix is Destroying Blockbuster

By Tim J. Smith, PhD March 2, 2011

 

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What Happened?

By Tim J. Smith, PhD February 3, 2011

True stories featuring Brand Keys 2010 predictions on categories ranging from copiers to cameras, and brands from Ford to Facebook, comparing what…

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Top 6 – February 2011

By Tim J. Smith, PhD February 3, 2011

“You’ve got to go out there and kill what you’re going to eat.” Andrew Mason, CEO Groupon Anytime someone says they are…

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The Starbucks logo wasn’t broke, but they fixed it anyway

By Tim J. Smith, PhD February 3, 2011

Chief executive Howard Schultz had the right idea about evolving the Starbucks logo, but his solution shows some of the hubris that got the company into trouble a few years ago.

The best brands are built upon a clear business strategy translated into a clear brand strategy. A brand strategy is consistently communicated to both internal and external audiences until it becomes the DNA of both employees and customers. Starbucks accomplished this mission, and then killed it.

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Borders and Blockbuster: Throwing Money Down a Rat Hole

By James T. Berger February 3, 2011

It now appears that Border’s and Blockbuster will get their life-saving transfusions of cash and will live to fight another day. As P.T. Barnum once said: “There’s a sucker born every minute.” Neither of these companies deserves to survive.

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American Airlines vs. Sabre Holdings: Destruction or Creation of Airline Traveler Value?

By Tim J. Smith, PhD February 3, 2011

In January 2011, American Airlines (AMR) and Sabre Holdings, parent company of Travelocity, came to loggerheads over content, fees, and the role of global distribution systems in the future of air travel.  While American Airlines seeks to gain efficiencies and customer intimacy by encouraging customers and ticket brokers to connect directly with the American Airlines information systems, Sabre Holdings decries a reduction of choice and transparency and responds with a lower placement of American Airlines offerings in their distribution system.

Is American Airlines squeezing the distributors and harming customers or is this a strategic shift that improves welfare?

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Nuts & Bolts of Sales Management, Book Review

By John R. Treace February 3, 2011

Time and again, Treace noticed the same sales and corporate management missteps that led to poor performance in failing companies. In Treace’s book, these all-too-common errors are described along with practical, proven solutions to help sales executives and non-sales executives evaluate and cooperatively support the company’s sales efforts. This practical information is what you didn’t learn in business school.

Below are a few of the topics covered in the book, each of which will provide readers with a strong foundation for understanding how to build an outstanding sales operation—whether they are a CEO, CFO, COO, sales manager, or sales rep wishing to move into management.

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