Featured Article

Trump’s Tariffs

By Tim J. Smith, PhD March 12, 2025

Trump initiated tariffs with major U.S. trading partners on 1 February, then retracted them on 3 February. Executives across the North American continent expressed uncertainty regarding their preparedness for the possible supply chain and economic shocks. For executives at manufacturing and distribution companies with supply chains that stretch across borders, pricing decisions must be made at a highly accelerated pace to manage the economic shocks associated with new tariffs. Today, more than…

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In This Issue

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Managing Value: Where the Problem Lies

By Anirban Sengupta February 17, 2015

After a firm adopts value based selling it comes face to face with the next big challenge: How to manage the process of value based selling?

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The Cult of CSAT – How the Pursuit of Customer Satisfaction is Insufficient and What May Replace it

By Tim J. Smith, PhD February 17, 2015

Customer satisfaction has become one of the most discussed leading indicators of business growth and profitability. But is this real? Does it last?

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Business Thought – Leader Survey Responses

By Tim J. Smith, PhD February 17, 2015

[wj_survey_charts]    

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Business Thought – Leader Survey

By Tim J. Smith, PhD February 17, 2015

[wj_survey_questions]    

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