Archives posted in: Selling

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Sales vs. Pricing and Strategic Accounts

By Tim J. Smith, PhD October 6, 2011

Salespeople abuse discounts. Pricing is the sales destruction department. Well, which group is right and must they keep fighting? In this article, we explore the role of price segmentation in strategic account selling.

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Nuts & Bolts of Sales Management, Book Review

By John R. Treace February 3, 2011

Time and again, Treace noticed the same sales and corporate management missteps that led to poor performance in failing companies. In Treace’s book, these all-too-common errors are described along with practical, proven solutions to help sales executives and non-sales executives evaluate and cooperatively support the company’s sales efforts. This practical information is what you didn’t learn in business school.

Below are a few of the topics covered in the book, each of which will provide readers with a strong foundation for understanding how to build an outstanding sales operation—whether they are a CEO, CFO, COO, sales manager, or sales rep wishing to move into management.

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The Most Important Sales Call You Will Ever Make

By James T. Berger October 1, 2010

The current economic environment has turned the tables on many heretofore established executives. Many are being forced to do something that never thought they would ever do again – look for job.

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Product Variety Management and Sales Volume

By Tim J. Smith, PhD July 23, 2009

Choice is good, more choice is better … or is it? Is it always better to offer customers more choices, or should companies restrict the choices available to customers in some situations?

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Winning in Russian Roulette Type Negotiations
Managing Pricing Opacity in Business Markets

By Tim J. Smith, PhD March 1, 2009

Templeton would go into the customer’s negotiating room with a metaphorical gun on the table. Customers would force him to place the gun against his head and ask him to drop prices or pull the trigger. Templeton didn’t know if the gun was loaded or not. For four years, Templeton managed this challenge, and the bullet never fired. Templeton’s method of managing this struggle over prices reveals a key to pricing in opaque business markets.

(True story account.)

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Empathy – The Missing Element in Relationship Marketing

By James T. Berger January 3, 2009

In this winter of our discontent, where survival seems to be what everybody’s trying to do, it seems remarkable that for lack of empathy – people and companies are jeopardizing valuable relationships. One wonders if it’s simply lack of feeling, plain stupidity or incredible arrogance.

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Referrals: Getting the Most From the ‘Low-Hanging Fruit’ of Sales

By Tim J. Smith, PhD October 1, 2008

Everyone talks about referrals, but few actually pursue them. Referrals should be considered the reward for a job well done. They are…

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A New Business Development Primer for Growing Organizations

By James T. Berger June 1, 2008

Obtaining new business is perhaps the most critical concern for growing organizations – especially smaller entrepreneurial firms.  Realizing that both time and…

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Sales Versus Marketing: Vive la difference

By Tim J. Smith, PhD April 1, 2008

“More than 30 years after the call to integrate sales and marketing activities ,… we find no firms that had adopted this…

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The Container Function of Sales

By Tim J. Smith, PhD December 1, 2007

A wise salesperson once mentioned to me that sales is a container function.  It contains the relationship between the customer, partners, and…

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