Archives tagged: customer loyalty

unsplash default post photo-350px

The Role of the Customer in Turnarounds: 3 Paths Out of Distress

By Tim J. Smith, PhD September 1, 2008

The world of turnarounds is one of extremes. At one end of the spectrum are the salvage operations where wrecked businesses are…

More
unsplash default post photo-350px

Wake Up and Smell the Coffee!

By Tim J. Smith, PhD February 1, 2008

What drives engagement and loyalty for your brand? Many companies think they know the answer to this because they’ve relied on some…

More
unsplash default post photo-350px

Peeling the Customer Loyalty Onion

By James T. Berger February 1, 2006

As marketers seek to develop lasting relationships with customers and clients, the conventional wisdom focuses on developing these relationships through loyalty programs.…

More
unsplash default post photo-350px

The Customer Loyalty Paradigm Is Ready for Main Street

By Tim J. Smith, PhD February 1, 2006

Geoffrey Moore’s Crossing the Chasm tells us to knock down Bowling Pins and gather Early Adaptors. Malcolm Gladwell’s The Tipping Point suggests…

More
unsplash default post photo-350px

Thoughts on Relationship Marketing

By James T. Berger January 1, 2006

Like so many ideas in modern marketing, the concept of relationship marketing began as a smart, sensible realization that the then-existing paradigm,…

More
unsplash default post photo-350px

Hitting the Ground Running – Stephanie Covall-Pinnix of SGS Net

By Tim J. Smith, PhD October 9, 2002

In August of 2002, Stephanie Covall-Pinnix was appointed as Director of Business Development at SGS Net. Despite the tough economic times and…

More