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Where are you going CIS?

By Tim J. Smith, PhD March 31, 2004

The Utilities Customer Information System (CIS) industry appeared to be in a funk at The Metering Billing CRM/CIS Americas 2004 Conference. In…

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Pinpointing that Center of Value in AMR

By Tim J. Smith, PhD March 31, 2004

Several speakers at The Metering Billing CRM/CIS Americas 2004 Conference had thoughts about the origin of the value in this industry, but…

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Relationships vs. Deliverables

By Tim J. Smith, PhD March 17, 2004

Which drives revenue success, the ability to forge strong customer relationships or the ability to create a compelling products and services? Not…

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Understanding the Fundamentals of Managed Availability

By Tim J. Smith, PhD March 17, 2004

The amount of data at our disposal can only be described as fantastic, increasing dramatically every day, as does the degree to…

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The Case for Price Discrimination

By Tim J. Smith, PhD March 3, 2004

It is a simple fact: different customers will place different values on your offering. Some will greatly value your product or service…

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The Licensing Model

By Tim J. Smith, PhD March 3, 2004

In an earlier edition of The Wiglaf Journal Bob Brill and Carmen Patti, of Patti and Brill LLC, discussed the key role…

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Creating Markets: Partnering with Value Creators in Sales Channel

By Tim J. Smith, PhD February 18, 2004

For many executives, the question of sales channel selection and management is framed as a question of determining the best means to…

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Smart Money: Investors That Bring More than Cash to the Table

By Tim J. Smith, PhD February 18, 2004

Securing initial investments for a new venture is an early hurdle for entrepreneurs. While most executives are delighted to receive a cash…

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MeterSmart in Brief

By Tim J. Smith, PhD February 18, 2004

In partnerships with utilities, MeterSmart provides commercial and industrial (C&I) submetering solutions through hardware and services. Born out of a project in…

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Price Boundaries
Balancing Profits and Customer Acquisition

By Tim J. Smith, PhD February 4, 2004

At what price should your product or service be sold? When releasing new products or services or reviewing existing practices, executives address…

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