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Managing Value: Getting Smarter

By Anirban Sengupta March 15, 2015

When every opportunity is studied using Economic Value Models and priced totally based on the value delivered (and agreed upon with customer), we are heading towards a situation of easier wins leading to eventual revenue growth and market share increase.

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‘Decoupling’ Adds Value to Consumer While Cutting Cost

By James T. Berger March 15, 2015

Teixeira describes “decoupling” as a second wave of Internet disruption. This new phenomenon “threatens not only electronics and telecom businesses, but also industries as diverse as banking services and cosmetics.”

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Chunky or Smooth? Retailer and Distributor Value-Based Pricing in Action

By Tim J. Smith, PhD March 15, 2015

Retailers and distributors can’t do value-based pricing for one simple reason: too many products.

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Top 6 – February 2015

By Tim J. Smith, PhD February 17, 2015

“Those who say that I am not Islamic enough should reread their Koran. Islam is about inclusion, tolerance, community.” Abdurrahman “Gus Dur”…

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The High Price for (Gluten) Freedom

By Mary DeBoni February 17, 2015

A woman is suing P.F. Chang’s for charging $1.00 more for gluten free menu items. Is this price discrimination? Should PF Chang’s charge their gluten free customers more?

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Managing Value: Where the Problem Lies

By Anirban Sengupta February 17, 2015

After a firm adopts value based selling it comes face to face with the next big challenge: How to manage the process of value based selling?

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The Cult of CSAT – How the Pursuit of Customer Satisfaction is Insufficient and What May Replace it

By Tim J. Smith, PhD February 17, 2015

Customer satisfaction has become one of the most discussed leading indicators of business growth and profitability. But is this real? Does it last?

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Business Thought – Leader Survey Responses

By Tim J. Smith, PhD February 17, 2015

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Business Thought – Leader Survey

By Tim J. Smith, PhD February 17, 2015

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Top 6 – January 2015

By Tim J. Smith, PhD January 19, 2015

In the long run, markets equilibrate and entropy wins. But I don’t live in the long run. I live in the here…

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