Posts by: Tim J. Smith, PhD
How do you know you have a bad (unprofitable) customer (also known as a leech)? Look for one of these known telltale…
MoreThis fall, Nike is rumored to be launching the above $300 LeBron X Nike Plus basketball shoes. What was expected to be a highly promising product launch has morphed into a management and political quagmire regarding its high price, potential violence, and target market abuse. What should Nike do?
MoreAccording to Young & Rubicam’s BAV measures, the four pillars of brand value are Knowledge, Relevance, Esteem, and Differentiation. On which of…
MoreTrust is central to business relationships, that most everyone would agree. But what exactly does trust mean? What are the dimensions of trust? How related are trust and decisions? And, more to the point for this journal, how does trust affect customer purchase decisions?
More“Taking a defensive position can, at best, only limit losses. And we need gains.” Peter Drucker, HBR, (1961). Core values drives performance. …
MoreHyper-competition made a big splash in the popular business press when it was first released yet few executives have had the patience and tolerance to get through this difficult tome. We provide a summary article to communicate its key insights to executives.
MoreMr. Leahy (Airbus CEO) said he was “shocked” by the magnitude of Boeing’s discounts but said they won’t stick. “They’ll try it…
MoreDeclining profits and hammered by investors, Best Buy and J.C. Penney are having a tough go. Some seem to believe traditional brick and mortar retailers are circling the drain as US consumers switch to online channels. But take a deeper look, and you will find that both show promise.
More“A lot of people think, if you do nothing, you will stay at zero. But the reality is, if you do nothing,…
MoreRenault’s small car segment is led by Arnaud Deboeuf is earning above 6% profit margins on €7,700 cars. GM’s Opel loses $630 on every car sold in Europe. How does Renault do this and why can’t Opel?
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