Featured Article

IDEX Pricing Spineometer: 2 of 5 Vertebrae

By Tim J. Smith, PhD January 9, 2025

IDEX, a global applied solutions provider, had a mixed Q3 2024. Revenue rose 0.6% to $798 million while earnings before interest and taxes fell 6.1 % to $168 million over the same period last year. A review of IDEX’s 30 October 2024 earnings call and associated financial reports provided insight regarding the importance of pricing on performance. IDEX is a diverse and complex business. It has three reporting units, Fluid & Metering…

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In This Issue

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What Happened?

By Tim J. Smith, PhD February 3, 2011

True stories featuring Brand Keys 2010 predictions on categories ranging from copiers to cameras, and brands from Ford to Facebook, comparing what…

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Top 6 – February 2011

By Tim J. Smith, PhD February 3, 2011

“You’ve got to go out there and kill what you’re going to eat.” Andrew Mason, CEO Groupon Anytime someone says they are…

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The Starbucks logo wasn’t broke, but they fixed it anyway

By Tim J. Smith, PhD February 3, 2011

Chief executive Howard Schultz had the right idea about evolving the Starbucks logo, but his solution shows some of the hubris that got the company into trouble a few years ago.

The best brands are built upon a clear business strategy translated into a clear brand strategy. A brand strategy is consistently communicated to both internal and external audiences until it becomes the DNA of both employees and customers. Starbucks accomplished this mission, and then killed it.

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Borders and Blockbuster: Throwing Money Down a Rat Hole

By James T. Berger February 3, 2011

It now appears that Border’s and Blockbuster will get their life-saving transfusions of cash and will live to fight another day. As P.T. Barnum once said: “There’s a sucker born every minute.” Neither of these companies deserves to survive.

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