Featured Article

Advance Auto Parts Pricing Spineometer: 4 of 5 Vertebrae

By Tim J. Smith, PhD April 15, 2024

Advance Auto Parts, an automotive afterparts and accessories supplier, had a challenging FY 2023. Revenue rose 1.4% to $11.2 billion yet earnings before interest and taxes fell 15% to $714 million over last year. A review of the Advance Auto Parts Fourth Quarter 2023 earnings call held on 28 February 2024, and associated financial reports, provided insight regarding the importance of pricing on performance. Shane O’Kelly, CEO of Advance Auto Parts, expressed…

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In This Issue

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Pinpointing that Center of Value in AMR

By Tim J. Smith, PhD March 31, 2004

Several speakers at The Metering Billing CRM/CIS Americas 2004 Conference had thoughts about the origin of the value in this industry, but…

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Relationships vs. Deliverables

By Tim J. Smith, PhD March 17, 2004

Which drives revenue success, the ability to forge strong customer relationships or the ability to create a compelling products and services? Not…

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Understanding the Fundamentals of Managed Availability

By Tim J. Smith, PhD March 17, 2004

The amount of data at our disposal can only be described as fantastic, increasing dramatically every day, as does the degree to…

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The Case for Price Discrimination

By Tim J. Smith, PhD March 3, 2004

It is a simple fact: different customers will place different values on your offering. Some will greatly value your product or service…

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