Strategic Movements: February 2017
Online or Specialize
Dismal earnings have been reported at Macy’s, JC Penney, Kohl’s, Barnes & Noble, Sears, and many other retailers—countered by increase sales at Amazon.com. Even Walmart is investing in online capabilities, begging the question will all physical retail fail? No. Sephora, H&M, Zara, and sometimes Best Buy, show numbers that indicate otherwise. The long-term trend continues: consumers move online for much standard fare while seeking specialty and brand flagships when their needs are more refined. In this churn, the clear need for change can be seen with malls: shopping mall capacity utilization is down. If you want to be in bricks and mortar, focus on the experience. If it can be reduced to simple transaction, go digital.
Automakers: they all did it – but were they forced to?
It wasn’t just Marchionne’s Fiat that went for $3,900 off in December. As auto sales reached 17.6 million units, higher than pre-recession numbers, automakers increased buyer incentives to an average of $3,452. From a price management viewpoint, it is often best to move prices along with competitors to keep the value differential aligned with a neutral price position. From an auto industry management viewpoint, I suspect some of these discounts were targeted towards fuel-efficient cars as customers expressed a strong demand (and therefore willingness to pay) for light trucks, yet government CAFE standards require automakers to balance their sales between the two types. Liberal economists suggestion: tax gas if you want to encourage people to use less gas, don’t restrict the automaker.
Not Price Fixing, but Good Industry Price Management
The U.S. Justice Department has been investigating Southwest, American, Delta, and United Continental for price collusion for over a year, and yet came up empty. Yes, the airline’s executives made statements to investors. Yes, they spoke at industry events. Yes, they talked about capacity management. But all of this was public. Telling investors and customers what to expect from a firm is normal – most would call it good business. And yes, they listened to their competitors. That is called competitive intelligence. But competitive intelligence isn’t collusion. The line is somewhat clear: direct discussions of pricing with competitors is illegal, indirect communications whose main purpose is to reach customers and investors but may be heard by competitors is legal—and can lead to good industry price management. Their recent seven years of profitability is a good testimony to the value of managing competitive intelligence.
Dave Lesar Gets It
Halliburton CEO Dave Lesar: “If a customer agreed to better pricing, we continued to work for them. If not, we took that equipment and used it to fill the incremental demand with a customer that shared our view on how to work together and make better wells.” Halliburton is drive a greater than 10% increase in oil-field services pricing after surviving the oil-field downturn. Serving customers that value your output and are willing to pay for that output, while eschewing those that won’t, is just good pricing policy.