Featured Article

Johnson Controls Pricing Spineometer: 5 of 5 Vertebrae

By Tim J. Smith, PhD September 26, 2024

Johnson Controls, an engineered environmental solutions company, had a positive Q3 2024. Revenue rose 1.4% to 7.2 billion and earnings before interest and taxes rose 63% to $1.3 billion over the same period last year. A review of Johnson Controls’ July 31 Q3 2024 earnings call and associated financial reports provided insight regarding the importance of pricing on performance. Appropriately, pricing was not the main topic of the call. Many other issues…

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In This Issue

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Sales Management by RJ Calvin Book Synopsis

By Tim J. Smith, PhD July 22, 2002

What questions should a business manager ask in the interview process in selecting a sales person? How should she create the sales…

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Looking Outside

By Tim J. Smith, PhD July 19, 2002

A danger in all firms is myopia. Companies can focus too long on creating excellence using internal data while the competitive landscape…

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Channel Conflict of Interest

By Tim J. Smith, PhD July 17, 2002

Getting new ideas to market proves a challenge for any enterprise. Determining the correct target, value proposition, and story to tell customers…

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e-Business Roundtable: Wireless Panel Overview

By Tim J. Smith, PhD July 16, 2002

At the Realities of Wireless in Customer Relationship Management event, hosted by the e-Business Roundtable of the University of Chicago GSB, experts…

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