Featured Article

Quest Diagnostics Pricing Spineometer: 4 of 5 Vertebrae

By Tim J. Smith, PhD November 7, 2025

Quest Diagnostics, a U.S. healthcare diagnostic company, had a positive FY 2024. Revenue rose 6.7% to $9.87 billion, and earnings before interest and taxes rose 6.7% to $1.34 billion over the last year. A review of Quest Diagnostics’ 30 January 2025 earnings call and associated financial reports provided insight regarding the importance of pricing on performance. FACTS FROM EARNINGS CALL AND ANNUAL REPORT Pricing was not a topic discussed in their earnings…

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In This Issue

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Discordant Messages

By Tim J. Smith, PhD November 13, 2002

On Thursday, November 7th, Chicago hosted two events of high interest. At the Sheraton, business leaders met for the first day of…

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CSA Explains… Disaster Recovery

By Tim J. Smith, PhD November 6, 2002

While many of us are considering how to automate more business processes, create more intelligent appliances, and integrate more technology into our…

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Organizationally Increasing the Customer Focus – Brad McLane at the Chicago GSB Marketing Roundtable

By Tim J. Smith, PhD October 30, 2002

On Tuesday, 29 October 2002, Brad McLane of Russell Reynolds Associates, an Executive Search Firm, offered his insights into the growing importance…

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Shifting the Ground-rules of Tech Business

By Tim J. Smith, PhD October 23, 2002

An attractive concept in high-tech business is that ideas are the trump card in setting corporate strategy. The creation and possession of…

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