Featured Article

Quest Diagnostics Pricing Spineometer: 4 of 5 Vertebrae

By Tim J. Smith, PhD November 7, 2025

Quest Diagnostics, a U.S. healthcare diagnostic company, had a positive FY 2024. Revenue rose 6.7% to $9.87 billion, and earnings before interest and taxes rose 6.7% to $1.34 billion over the last year. A review of Quest Diagnostics’ 30 January 2025 earnings call and associated financial reports provided insight regarding the importance of pricing on performance. FACTS FROM EARNINGS CALL AND ANNUAL REPORT Pricing was not a topic discussed in their earnings…

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In This Issue

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Business Metrics: Transaction Volume

By Tim J. Smith, PhD September 18, 2002

When measuring market volume, markets are usually measured by unit rather than transactions. While this historic basis for measuring markets has proven…

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Inside Nanotechnology BIG Idea Breakfast with Vijaya Vasista of Nanosphere

By Tim J. Smith, PhD September 4, 2002

Nanotechnology has buzz in today’s business community, but will it be the next big thing? From science fiction and popular science periodicals,…

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From High Level Values to Features and Benefits: Nadim Shehayed of IAR Systems

By Tim J. Smith, PhD August 28, 2002

IAR Systems, a Swedish company with operations in the US and around the globe, is providing products and services to make developing…

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The New C-Level Executive

By Tim J. Smith, PhD August 28, 2002

Getting a handle on the customer moves to a new corporate hierarchy: The Chief Customer Officer, the outgrowth of “customer centric” initiatives.…

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