Archives tagged: communication

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Automated Meter Reading (AMR) Market Confusion: Crossed Signals

By Tim J. Smith, PhD September 17, 2003

When a utility purchases an Automated Meter Reading (AMR) system, they are making a very significant investment. Because of the size of…

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Illuminating the Market

By Tim J. Smith, PhD September 3, 2003

Since the invention of the tunable laser, scientists have enjoyed tweaking matter with its luminescence with remarkable control. Without it, our ability…

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Breaking Taboos

By Tim J. Smith, PhD August 20, 2003

In many ways, the advice and commentary provided in The Wiglaf Journal are ordinary business suggestions: conduct market research; prospect for new…

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Preparing to Outsource

By Tim J. Smith, PhD August 20, 2003

The decision to Outsource IT often begins in the area of corporate finance with a yearning to “save money”. It may be…

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Getting Lost on the World Wide Web

By James T. Berger August 6, 2003

The marketing reality is the World Wide Web has become a very crowded and intensely competitive place, and it gets more crowded…

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Itron Raises Stakes in Acquisition Spree

By Tim J. Smith, PhD July 31, 2003

Business research indicates that most acquisitions fail to create value, but a rare few firms are capable of acquiring new businesses and…

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The Full Contact Sport of Creating Business Customers

By Tim J. Smith, PhD July 9, 2003

Janice & Mike’s Quandary at XYZ Corp. Janice, Salesperson at XYZ Corp: “I have been cold-calling these prospects, but they don’t want…

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Itron’s Acquisition Spree… Will It Succeed?

By Tim J. Smith, PhD June 11, 2003

Itron has been on an acquisition spree but business research indicates that most mergers don’t add value. Why should Itron succeed where…

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Automated Meter Reading with Manual Intervention Creates Value

By Tim J. Smith, PhD May 14, 2003

The electric meter is the cash register of a power utility company. For the consumer of electricity, it is also the source…

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Relationships, even eCRM ones, are a two-way street

By Tim J. Smith, PhD April 16, 2003

Essentially communications works as follows: organizations emit information, and the information is carried to other organizations that sense and interpret it. Media…

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