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Automated Meter Reading with Manual Intervention Creates Value

By Tim J. Smith, PhD May 14, 2003

The electric meter is the cash register of a power utility company. For the consumer of electricity, it is also the source…

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Why Is Adoption of AMR and Modern CIS Going So Slowly?

By Tim J. Smith, PhD May 14, 2003

The business case for AMR, automated meter reading is solid. Though expensive to install, AMR systems lower operational costs of utilities and…

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Is It Time for Prepaid Gas and Electricity in the States?

By Tim J. Smith, PhD May 14, 2003

Pre-paid metering and billing for gas and electricity is common in developing nations. South Africa boasts that it is the pre-paid capital…

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Are CIS Vendors Missing a Market?

By Tim J. Smith, PhD May 14, 2003

CIS, the customer information systems of utilities, merge meter reads, rates, customer data, accounting information, and service levels to produce bills. The…

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CSA Explains… Security & Sabotage

By Tim J. Smith, PhD May 14, 2003

Friday, May 2 at KPMG’s Chicago offices, sixteen individuals gathered to understand the legal, business, and technological implications of electronic sabotage. While…

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Year 1 Growth: The Wiglaf Journal

By Tim J. Smith, PhD May 14, 2003

Who ever said, time flies when you enjoy what you’re doing, was correct. The Wiglaf Journal staff can testify to time flying,…

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Setting Prices

By Tim J. Smith, PhD April 30, 2003

To an outsider, how a company sets prices for new-to-the-world products may resemble black magic coupled with company politics. However, sound pricing…

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Managing By Metrics

By Tim J. Smith, PhD April 30, 2003

Introduction This article illustrates how metrics can be used proactively to manage all levels of a given company or organization. Metrics offer…

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AssureBuy’s Channel Approach

By Tim J. Smith, PhD April 16, 2003

When hundreds of thousands of transactions per month are required in order to achieve a million dollars in revenue, businesses must embrace…

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Relationships, even eCRM ones, are a two-way street

By Tim J. Smith, PhD April 16, 2003

Essentially communications works as follows: organizations emit information, and the information is carried to other organizations that sense and interpret it. Media…

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