Posts by: Tim J. Smith, PhD
10 years ago, the first Wiglaf Journal published. What have we accomplished and where are we going?
MoreTrust is composite belief based on Honesty, Competence, and Benevolence. If you want to build trust … deliver on all three. Honesty:…
MoreIs pricing out of touch with the market? Are salespeople frittering away profits? Are these two groups really at war with each other? Or, are they aiming for the same goal but language differences are preventing proper teamwork? Let’s review SPIN Selling from a pricing perspective.
MoreGiving up is living suicide. I choose life. The responsibility for ensuring your customers care about your differential value is yours. The…
MoreThere are three key questions that must be asked for every pricing problem. Each must be asked from the customer’s perspective, not your own. Number 1: What is the alternative? Number 2: Are you better or worse? And Number 3: Why should I expletive care?
MoreThe question some suppliers constantly ask is “How did we get into a situation where the only thing that seems to matter to our customers is price?” It’s an important question, and one where the unfortunate answer often is, in the words of Jimmy Buffett, “It’s my own damn fault”.
MoreProgress can’t make itself. Make it. If you want to win, you have to be in the game. Who is your target…
MoreHow should salespeople sell? Yes, they need to be well groomed (presentable), have a good people skills and a tough skin, and have an orientation towards action and winning. But assuming they have these basic skills, what specifically should they do?
MorePrices are too high for our customers. Sales is giving away our product. We have heard these claims. Many times. These arguing points between the professionals who manage customers and those who manage prices have been fought over for aeons. Yet which group is right?
To address the issue of pricing and account management, let us leverage the research by Miller and Heiman into the creation of thought leadership in pricing.
To Western Politicians: We elected you to make decisions. Decisions require tradeoffs and compromise. Now do your job. U.S. and European countries…
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