Archives tagged: market share

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Nordstrom: Price Menu Management Delivers Results

By Tim J. Smith, PhD June 3, 2010

Going into the great recession, many commentators suggested and corporations undertook across the board price cuts. Many, but not all. Nordstrom took a different route. The results of their approach are in: better customer attraction, better profits, better post-recession positioning.

In this article, we will examine some key strategic decisions made by Nordstrom which enabled their counter-trend approach to triumph over the oft quoted “best practices”.

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11 Lessons From Chick-fil-A on Entrepreneurship and Marketing Strategy

By David Dalka May 3, 2010

Recently I attended an event where Dan Cathy, President and Chief Operating Officer for Chick-fil-A in Chicago, speech. During the talk Dan evangelized the values of Chick-fil-A which include treating customers and employees with respect. Dan also stated that “We distinguish our product based on the value we provide rather than price.” Though I had never stepped foot in a Chick-fil-A restaurant, that comment tripped me off to the fact that I was about to experience a story about a unique entrepreneurial enterprise known as Chick-fil-A!

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Sony Initiates Standards War in e-Readers

By Tim J. Smith, PhD April 5, 2010

In the last weeks of March 2010, just before the media hoopla hit a crescendo on the release of the first Apple iPad, Sony took a shot to establish a more tenable position within the e-Reader market by dropping the price on the Sony Pocket Reader to $169. Is this the beginning of a standards war or a last ditch attempt to move units before Sony finds itself left in the wake of the Apple iPad?

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Professorial Musings form the World of Marketing

By James T. Berger March 4, 2010

Recent issues of the New York Times and Wall Street Journal have been particularly rich in their commentaries of heretofore magnificent corporations who have fallen on hard times. In particular: Toyota, Palm and Blockbuster. ?

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Hip, Hip, Hooray, the Recession Is Over … Long Live the (Weak) Recovery

By Tim J. Smith, PhD October 7, 2009

By most indicators, the major economies of the world are coming out of the deepest global recession a lifetime. Yet, the recovery is far from a return to pre-recessionary trends. Executives might be hoping for return to strong growth, yet most of should expect a tepid climate at best. How should they react? Read on.

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Winning in Russian Roulette Type Negotiations
Managing Pricing Opacity in Business Markets

By Tim J. Smith, PhD March 1, 2009

Templeton would go into the customer’s negotiating room with a metaphorical gun on the table. Customers would force him to place the gun against his head and ask him to drop prices or pull the trigger. Templeton didn’t know if the gun was loaded or not. For four years, Templeton managed this challenge, and the bullet never fired. Templeton’s method of managing this struggle over prices reveals a key to pricing in opaque business markets.

(True story account.)

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Six Months Later Pilgrim’s Pride Still Has Pricing Problems – What Went Wrong?

By Tim J. Smith, PhD January 4, 2009

Pilgrim’s Pride rose from humble beginnings as a feed store to become the world’s leading chicken supplier. Yet, 2008 proved to be a year of stumbles, eventually leading to bankruptcy filings and the ousting of CEO J. Clinton Rivers. Business press cites a rise in the cost of chicken feed and oil and the lack of a concurrent increase in price, however many other companies went through similar fluctuations in input costs without the same disastrous results. So, what went wrong with pricing at Pilgrim’s Pride? To answer this question, we will examine Pilgrim’s Pride pricing at the industry level, market level, and transaction level.

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Musings from a Marketer On the Economic Crisis

By James T. Berger December 1, 2008

While I never lived through the Great Depression, I studied it.  If you are looking for parallels between then and now, there…

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Chicken Feed, Nothing To Laugh At: Manage the Customer Value Proposition to Stave Off Hemorrhaging

By Tim J. Smith, PhD November 1, 2008

While Lonnie “Bo” Pilgrim, Pilgrim’s Pride Chairman, has sailed his ship into near abyss, A.G. Lafley, CEO of P&G, is guiding his…

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What’s a Brand Worth Anyhow?

By James T. Berger September 1, 2008

NOTE: How do you determine the power and value of a brand?  In the following article, I and my associate, Diana Tadzijeva,…

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